Refund policy

RETURN, EXCHANGE & STORE CREDIT POLICY

Each Kaahiri piece is hand-block-printed by artisans on natural cotton. Slight variations in print alignment, colour depth, weave texture and stitch are inherent to the craft - they are not defects, they are the signature of a handmade object. Please read this policy carefully before placing your order. By completing a purchase, you accept these terms.

No Cash Refunds

Kaahiri does not offer monetary refunds to the original payment method under any circumstance. Where a return or exchange is approved at our sole discretion, the only remedy is a store credit valid for 12 months from the date of issue, redeemable on a subsequent order at kaahiri.com.

Exchanges - When We Accept Them

We accept exchange requests in two situations only:

– The product delivered is defective or has a genuine manufacturing flaw (broken seam, torn fabric, wrong product shipped).
– You require a different size of the same product, subject to stock availability.

We do not accept exchanges for change of mind, colour-preference, shade variation due to monitor settings, fit dissatisfaction, or styling regret.

Size Exchange - Shipping Cost

Where a size exchange is approved, the customer bears the full cost of couriering the original piece back to our studio and the re-shipping cost of the replacement. Kaahiri does not arrange or pay for reverse pickup on size exchanges.

48-Hour Reporting + Mandatory Unboxing Video

Any claim of damage, defect or wrong product must be raised by email to kaahiri.co@gmail.com within 48 hours of delivery, accompanied by:

– A continuous, unedited unboxing video that begins before the parcel is opened and clearly shows the courier waybill, the sealed package, and the full unboxing.
– Clear photographs of the alleged defect.
– Your order number and date of purchase.

Claims raised after 48 hours, or without an unboxing video, will not be considered for any remedy without exception.

Every Claim Is Subject to Review

Store credit is issued only after Kaahiri has received and physically inspected the returned product and confirmed the claim satisfies the above conditions. Kaahiri reserves the sole and absolute discretion to determine, on a case-by-case basis, whether a store credit will be issued. Our determination is final and binding.

Items Not Eligible for Return or Exchange

– Products purchased on sale, at a promotional discount, on a gift card, or under any festive or influencer offer.
– Made-to-order or custom-sized pieces.
– Accessories, and any item marked Final Sale on the product page.
– Items returned without all original tags, unwashed, unaltered and in original packaging.
– Items returned without prior written approval from our team.

Condition of Returned Product

Returned items must be unworn, unwashed, with all original tags and invoice intact. Items received in non-saleable condition will be shipped back to the customer at the customer's expense; no store credit will be issued.

Approval Process & Timeline

Once a claim is registered with the required evidence, our team will respond within 2 business days. If approved in principle, we will share a return address. Ship the item to the address provided within 7 days of approval. Once received and inspected, store credit is issued within 7 business days to the email on the order.

Handcrafted Variation Is Not a Defect

Minor irregularities in print placement, weave, dye depth, stitch line and colour tonality are inherent characteristics of hand-block-printed natural cotton. By placing your order you acknowledge and accept this.

Note: This policy is governed by the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Where a product is found to be genuinely defective, deficient or misrepresented, Kaahiri will provide a remedy as required under Rule 6(3) of the E-Commerce Rules. Nothing in this polic

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at kaahiri.co@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at kaahiri.co@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kaahiri.co@gmail.com.y limits a consumer's statutory rights.